Which tools are commonly utilized by CSAs for baggage handling?

The correct choice highlights the primary tools used in baggage handling by Customer Service Agents (CSAs). Baggage claim systems and conveyor belts are essential for efficiently managing the inflow and outflow of luggage. These systems streamline the process, ensuring that bags are transferred smoothly from check-in to the aircraft and then to the baggage claim area upon arrival.

Baggage claim systems are designed to track and manage the movement of luggage, while conveyor belts automate the transportation of bags, significantly reducing the manual effort required by CSAs. This not only enhances operational efficiency but also improves the customer experience by minimizing wait times and ensuring that luggage is handled properly.

Other options focus on tools that might play a role in baggage handling but lack the comprehensive capability and operational efficiency provided by baggage claim systems and conveyor belts. For instance, hand-held scanners are indeed used for tracking bags but are part of the broader system rather than standalone tools. Computer terminals can assist in logistics and record-keeping but do not physically handle baggage. Carts may facilitate the movement of luggage but work in conjunction with the baggage systems rather than as a primary means of handling. Therefore, the most effective combination of tools for CSAs is encapsulated in the choice that includes baggage claim systems and conveyor belts