Which systems does a CSA typically use to check flight statuses?

A Customer Service Agent (CSA) typically uses airline reservation systems and flight tracking software to check flight statuses because these systems are specifically designed to provide real-time information about flight operations. Airline reservation systems hold comprehensive data on flights, including schedules, availability, cancellations, and delays, ensuring the CSA can access up-to-date flight information.

Flight tracking software complements this by offering live updates on a flight's status, such as its current location, expected arrival times, and any deviations from the planned itinerary. Together, these technologies enhance a CSA's ability to assist passengers efficiently and effectively, ultimately leading to a smoother customer experience.

While social media platforms can provide general updates about flights, they lack the immediacy and accuracy that dedicated airline systems offer. Manual logbooks are outdated and not used in modern operations, as they do not provide real-time data. Passenger management systems, while relevant to handling passenger information, do not primarily focus on flight status updates. Thus, relying on airline reservation systems and flight tracking software is the most effective way for CSAs to ensure accurate flight information.