What type of training might a CSA receive?

A Customer Service Agent (CSA) typically receives training that is specifically designed to enhance their ability to assist passengers effectively and efficiently. Conflict resolution and ticketing systems training equips CSAs with the necessary skills to handle a variety of customer inquiries, issues, and complaints—ensuring they can resolve conflicts amicably and maintain a positive customer experience.

Understanding ticketing systems is crucial, as CSAs often manage bookings, handle changes, and assist with refunds. This training gives them the technical know-how to navigate airline software and respond to passengers' needs promptly.

The other training options, while relevant in different contexts, are not directly aligned with the primary responsibilities of a CSA. Advertising strategies, for instance, focus on promoting the airline rather than providing customer service support. Marketing and sales techniques also largely relate to customer acquisition, not to the frontline service support required for CSAs. Aircraft maintenance training is specialized technical training meant for mechanics and does not pertain to the customer service role.