What should a CSA do when assisting parents traveling with infants?

When assisting parents traveling with infants, the best approach for a Customer Service Agent is to verify requirements and offer relevant airline policies. This ensures that parents have all the necessary information about traveling with their infants, such as guidelines on infant seating, documentation requirements, and any additional services provided by the airline.

Understanding and communicating these policies is essential for a smooth travel experience. Parents may need information about whether they can use car seats, if they require boarding passes for infants, and what other accommodations may be available, such as bassinet availability or the ability to bring strollers on board. By being knowledgeable about these policies and providing clear information, the CSA can significantly reduce stress for parents and help them prepare adequately for their journey.

Other options like providing babysitting recommendations or suggesting that parents travel without their infants are not aligned with the primary role of a CSA, which is to assist and support passengers in their travel rather than making personal recommendations or discouraging family travel. Ignoring requests is contrary to the customer service philosophy, which emphasizes proactive assistance and attentive support to all passengers.