What should a CSA do in the case of a medical emergency?

In the case of a medical emergency, the proper action for a Customer Service Agent (CSA) is to assess the situation and provide immediate assistance. This approach enables the CSA to quickly ascertain the severity of the medical issue and determine the best course of action to assist the affected individual. By providing immediate assistance, the CSA can potentially offer first aid, call for medical help, or alert other staff members who may have additional training to deal with such situations.

Prompt response is critical in medical emergencies, as timely intervention can make a significant difference in outcomes. A CSA's role is to prioritize passenger safety and well-being, making it vital to engage actively in these circumstances.

In contrast, leaving the situation to other passengers disregards the CSA's responsibility and could lead to delays in receiving necessary help. Calling the police right away may not be appropriate unless there is a specific criminal issue that needs addressing. Ignoring the problem simply because it does not involve an employee would be negligent, failing to uphold the duty of care expected in such roles. The priority remains on ensuring a safe and supportive environment for all passengers.