What is the primary responsibility of a Customer Service Agent (CSA) at Spirit Airlines?

The primary responsibility of a Customer Service Agent (CSA) at Spirit Airlines revolves around directly assisting passengers with various aspects of their travel experience, including check-in, boarding, and baggage handling. This role is essential in ensuring that passengers have a smooth transition from arrival at the airport to boarding their flight.

CSAs are often the first point of contact for travelers and play a vital role in providing information, answering inquiries, and addressing any concerns during the travel process. Efficient and courteous service in these areas is crucial for maintaining customer satisfaction and helping flights operate on schedule. By managing ticketing and check-in procedures, assisting passengers with their luggage, and guiding them through the boarding process, CSAs facilitate a positive airport experience.

In contrast, other responsibilities listed, such as in-flight services, airport security checks, and managing flight crew schedules, typically fall to other roles within the airline. In-flight services are managed by flight attendants, security checks are overseen by airport security personnel, and flight crew schedules are generally handled by operations management staff.