What is one way a CSA can contribute to a safe boarding process?

A Customer Service Agent (CSA) plays a critical role in ensuring a safe boarding process, and one of the primary ways to achieve this is through verifying boarding passes and managing boarding zones. When a CSA checks boarding passes, they confirm that each passenger has the appropriate documentation to board the correct flight, which is essential for maintaining security protocols and ensuring that only authorized passengers enter the aircraft.

In addition, managing boarding zones allows for a structured approach to boarding, reducing congestion and confusion in the boarding area. This organized method helps to ensure that passengers board in a calm manner, which contributes to a safer environment, as it minimizes the chances of accidents or issues arising from overcrowding. By following these procedures, the CSA enhances the overall efficiency of the boarding process while prioritizing safety, which is a fundamental aspect of their responsibilities.