What is a primary responsibility of a CSA when dealing with flight delays?

The primary responsibility of a Customer Service Agent (CSA) when dealing with flight delays is to outline available options to affected passengers. This role requires the CSA to communicate effectively and empathetically with travelers, providing them with the necessary information about their situation. By explaining available options such as rebooking flights, offering compensation, or providing information about ground services, the CSA helps passengers manage their travel plans amidst the inconvenience of a delay. This proactive approach is crucial in maintaining customer satisfaction and trust, especially during stressful travel scenarios.

The other responsibilities listed do not typically fall under the CSA's role during a flight delay. Arranging travel for the crew, for instance, is usually the responsibility of operational staff rather than customer service. Keeping passengers uninformed would undermine the CSA's role and damage the airline's reputation by failing to provide essential updates. Verifying pilots' documents is a regulatory and safety matter handled by trained personnel within flight operations, not customer service agents.