How should a CSA assist a passenger with a missed connection?

A customer service agent (CSA) should prioritize assessing the situation and checking for alternate flights when assisting a passenger with a missed connection. This approach is essential because passengers often rely on CSAs to help them navigate travel disruptions effectively and find solutions that minimize inconvenience.

By first understanding the specific circumstances surrounding the missed connection—such as the reason for the delay, the passenger's final destination, and available resources—an agent can provide tailored assistance. After assessing the situation, the CSA can then offer options for rebooking on alternate flights, ensuring the passenger remains informed and can continue their travel plans.

Offering solutions instead of simply advising passengers to wait or ignoring the issue aligns with Spirit Airlines' commitment to customer service. Providing only food vouchers would not adequately address the passenger's need to reach their destination, as it falls short of the essential support expected from customer service personnel. Therefore, the correct response promotes effective problem-solving, customer satisfaction, and operational efficiency for the airline.